If you purchase an item from our website without physically viewing it and are not 100% happy with the product you have received, please call the main office you purchased it from within seven (7) days and you will be entitled to a full refund, less the cost of freight, once the returned goods have been received by bluepage Pty. Ltd.
If after seven (7) days bluepage Pty. Ltd. agrees to accept the return of all or some of the ordered goods, bluepage Pty. Ltd. reserves the right to charge a re-stocking fee equivalent to 20% of the cost of the goods to be returned (not including freight). Freight arrangement and cost will be the customer’s responsibility.
Please note that goods must not have been installed and must be returned in original and saleable condition. Please check specifications with your plumber, builder, mechanic or other required tradesperson before ordering. Whilst all care is taken with assisting our clients, we are not physically on-site and most situations require a qualified trade to confirm your specific needs.
Custom made goods are unable to be returned unless bluepage Pty. Ltd. supplied the goods outside of the agreed specifications, in which case a full refund will be forthcoming.
The customer must provide written approval of all specifications on customised products prior to placement of order.
A full refund, exchange or repair of goods will be considered under the following circumstances:
- The product is proven faulty.
- The product is not as described by supplier specifications.
- The product does not function as per the appropriate technical specification.
Please contact bluepage directly within the 7-day period.
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